Refund policy

At  Guise Label, we want you to be completely satisfied with your purchase. Please review our return policies below:

1. Return Eligibility

We accept returns within 2 days of the purchase date. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

Certain items are not eligible for return:

• Items that are marked as final sale or clearance.
• Personalized or custom-made items.
• Items that have been used, damaged, or altered from their original condition.

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team at [Contact Email/Phone] to request a return authorization (RA) number.
• Pack the item securely in its original packaging, including any accessories or tags.
• Clearly mark the RA number on the outside of the package.

4. Return Shipping

Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.

5. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [number] business days.

6. Exchange Policy

We currently do not offer exchanges. If you need a different item, size, or color, please return the original item for a refund and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will replace the item or provide a refund as necessary.

8. Contact Us

If you have any questions about our return policies or need assistance with a return, please contact our customer service team at [Contact Email/Phone].

Thank you for shopping with [Brand Name]. We appreciate your business and strive to make your shopping experience enjoyable!